Welcome to Atlanta Luxury Limousines. We’re glad to serve you. Please read these Terms of Service carefully, as they explain our policies for bookings, payments, cancellations, and use of our services. By booking or using our services, you agree to the terms outlined below.

Guarantee Notice: Any service guarantee applies only to the original reservation. The guarantee becomes void if changes are made to the booking, if the pickup address is incorrect, or if the selected vehicle does not match the actual transportation needs.

General Terms

1. Bookings and Availability

• Our services are available 24 hours a day, 7 days a week.
• We recommend booking in advance to secure your preferred vehicle and schedule.

2. Payment Policies

• A 50% deposit is required to confirm all reservations.
• The remaining balance must be paid at least one week before the scheduled service date.
• We accept major credit cards including Visa, MasterCard, and AMEX.
• Alternative payment options such as Zelle, Venmo, or CashApp are accepted.
• Credit card payments may be subject to processing fees.

3. Hourly Service and Overtime Charges

• A minimum of 4 hours is required for sedans, SUVs, limousines, and Sprinter vans.
• Some specialty vehicles and peak times may require longer minimum bookings.
• Billing is calculated in full-hour increments after the minimum time.
• Services between 12:01 a.m. and 5:59 a.m. may include a surcharge ranging from $25 to $50.

4. Holiday and Long-Distance Travel

• Trips exceeding a 45-mile radius from our base location may incur additional mileage and travel time fees.
• Holiday services may include special pricing.

Cancellation and Refund Policy

1. Airport Transfers

• Local airport transfers require at least 4 hours’ notice to avoid charges.
• Domestic and international airport transfers require a minimum of 24 hours’ notice.

2. Hourly Rentals and Events

• Cancellations made within 30 business days will result in loss of the deposit.
• Cancellations within 15 business days will be charged the full booking amount.
• Proms, concerts, stadium events, museums, and major tournament bookings are non-refundable.

3. Reservation Changes

• All cancellations or changes must be confirmed by written communication.
• Contacting the chauffeur directly for changes is not permitted.

Cleaning and Damage Policy

• Eating and smoking are not permitted inside any vehicle.
• Smoking will result in a $600 cleaning fee.
• Sickness-related cleaning will result in a $500 cleaning fee.
• Clients are responsible for any damage caused to the vehicle during service.

Waiting Time and Additional Stops

1. Airport Pickup Waiting Time

• 15 minutes of complimentary wait time for residential, office, and hotel pickups.
• 30 minutes for domestic flight arrivals.
• 60 minutes for international flight arrivals.

2. Additional Stops

• Each additional stop within a reasonable distance is charged at $25.

SMS Terms of Service

By opting into SMS communications from Atlanta Luxury Limousines, you agree to receive text messages related to bookings, reminders, updates, and billing. Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to opt out or HELP for assistance.

Safety and Conduct

• Illegal substances are strictly prohibited in all vehicles.
• Standing through sunroofs or engaging in unsafe behavior is not allowed.
• Any misconduct may result in immediate termination of service without refund.

Liability

• Atlanta Luxury Limousines is not responsible for delays caused by traffic, weather, or unforeseen conditions.
• If a vehicle issue occurs, a comparable replacement will be provided when possible.
• We are not responsible for personal items left in vehicles, though reasonable efforts will be made to return found items.

Final Agreement

By using our services, you acknowledge and agree to these Terms of Service. Any concerns or complaints must be submitted in writing within 12 hours of service completion for review.

Thank you for choosing Atlanta Luxury Limousines. We look forward to serving you.